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Our Quality Assurance Plan (QAP) outlines the processes and procedures implemented to ensure the quality and reliability of our website. This includes (not limited to):
Information regarding pricing and payment for services provided through our website will be clearly communicated to clients prior to booking appointments. We offer transparent pricing and payment options, and clients may be eligible for rebates from private health insurers or government funding programs. Payment is due at the time of booking or as otherwise specified.
We offer telehealth services through our website to provide remote healthcare consultations and support. Telehealth appointments are subject to availability and may require prior scheduling. Clients are responsible for ensuring they have the necessary technology and internet connection to participate in telehealth consultations.
We are committed to making our website accessible to individuals with disabilities in compliance with the Australian Disability Discrimination Act 1992 and Web Content Accessibility Guidelines (WCAG). Our website is designed to be user-friendly and compatible with assistive technologies, and we continuously strive to improve accessibility features.
Patient forms and documents may be accessible through our website for convenience. Clients are responsible for completing and submitting any required forms accurately and promptly. Information provided on patient forms is confidential and used solely for the purpose of providing healthcare services.
We support clients who are participants in the National Disability Insurance Scheme (NDIS), Workcover, Australian Defence Force (ADF), and Department of Veterans’ Affairs (DVA) by providing relevant services and assistance. Clients are encouraged to inquire about eligibility and coverage for services through these programs by contacting The Wellness Practice by CHM for specific information on how our practitioners and practice can support individuals requirements.
The purpose of this policy is to establish clear guidelines and procedures when doing business with The Wellness Practice by CHM. Each section addresses specific aspects of the practice’s online presence and aims to ensure that the practice operates ethically, legally, and in the best interest of its clients/ patients.
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